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Frequently Asked Questions

Transparent details on credit consumption, commercial model rights, and payment guarantees.

Do my credits ever expire?

Credits do not expire. Weekly plans grant credits after each payment. Annual plans grant credits monthly, with the first installment immediately after payment.

Do I own full commercial rights to generated media?

Yes. Media rendered on paid plans or with top-up credits comes with commercial usage rights and no watermarks.

What is your refund policy?

If a generation fails because of a system error or timeout, the credits go back to your balance automatically. Subscription refunds follow our Refund Policy.

How secure are my payment transactions?

Payments are handled by our PCI-DSS compliant payment provider. Videme.AI never stores your raw card details.